Messages
2/23/2022
3 : 54
Great content marketing's secret sauce – this week on Inside Intercom
Taking the boring out of B2B Hey there, B2B companies aren't typically known for their sparkling, personality-driven content marketing. Let's face it – a lot of times, most content inspires a
2/16/2022
3 : 54
Introducing a series with principle - This week on Inside Intercom
This is not paint-by-numbers decision-making Hey there, Analysis paralysis can be the ultimate blocker to scaling momentum. When your team has a critical business decision to make, how can they
2/10/2022
3 : 54
Introducing the Ultimate Marketing Tech Stack of 2022!
A seamless, integrated marketing approach Hey there, These days, marketing teams need a simplified, integrated approach to save them from switching between tools or manually transferring information
2/2/2022
3 : 54
Balance in the (work)force
Examining the term "women in tech" Hey there, Did you know that a lot of early jobs in the field of programming were held by women? Back in the 1940s and 1950s, programming was considered
1/26/2022
3 : 54
The need for speed – this week on Inside Intercom
How to stay ahead of the competition. Hey there, As a company, what differentiates you from your competitors? In a lot of ways, it's not what you can do – it's how fast you can do it. Not too
1/19/2022
3 : 54
5 trends that will shape your support in 2022
Grab our newly published report! Hey there, Customer support teams are certainly a resilient bunch. Ever since the onset of the global pandemic, they have been dealing with escalating pressures like
1/13/2022
15 : 31
Plenty of phish in the sea
Building a security-first company culture Hey there, Building a company culture retroactively is amazingly difficult to do. The way a company works, rests, and thinks about things is molded from the
1/5/2022
3 : 54
Resurrecting our resolutions – this week on Inside Intercom
Facing into January with focus Hey there, There is something so invigorating about fresh beginnings – the cruft of the past is behind us, the promise of the new awaits. January represents the annual
12/23/2021
3 : 54
These are a few of our favorite things – this week on Inside Intercom
Brown paper newsletters tied up with strings. Hey there, If there's one thing we can say for sure, it's that 2021 has certainly been a year. But as these 12 months (that somehow simultaneously
12/15/2021
15 : 9
Knock that sound off – this week on Inside Intercom
Blip, bop, clack Hey there, How do you feel when you hear Slack's knock brush pulling you back to work? Or the WhatsApp ring sharing the latest in this year's family holiday plans? Anxious,
12/8/2021
3 : 54
Some GEMS of wisdom
Make sales emails your superpower Hey there, We might be a little biased, but it's clear that written communication isn't going anywhere. In fact, the writing you use in marketing can be one of
12/1/2021
3 : 54
Take stock of your stack - this week on Inside Intercom
Find the right tools for the right job. Hey there, It can be hard to keep track of the number of tools we rely on to do our jobs. At this point, it is exceptionally difficult for any reasonably sized
11/24/2021
3 : 54
The medium and the message – this week on Inside Intercom
No more "to whom it may concern." Hey there, At Intercom, we're always hard at work building new features that help you to reach the right person, at the right time, in the right channel.
11/17/2021
3 : 54
WhatsApp? Extending the conversation
This week on Inside Intercom Hey there, What's the number one way you communicate with family and friends? Probably through your phone, right? Those little devices we carry around in our pockets
11/10/2021
9 : 27
It pays to be proactive - this week on Inside Intercom
Our proactive support experiment Hey there, We already know that getting proactive with your company's support offers immediate benefits; reducing your team's conversation volume, increasing
10/27/2021
3 : 54
Keeping your promises to customers – this week on Inside Intercom
A guaranteed good read. Hey there, When you distill it down, delivering a great customer experience is about keeping your promises. Is your product or service doing the thing you said it was going to
10/20/2021
3 : 54
A career ladder worth climbing
This week on Inside Intercom Hey there, It's no secret that the “Great Resignation” has taken over the tech world, causing one of the biggest reshuffling of talent the industry has ever seen.
10/14/2021
9 : 27
Bring a human touch to your automation
help your support team do what they do best Hey there, Support professionals do what they do because they love to help people, so spending all their time on repetitive queries is a one-way route to job
10/6/2021
3 : 54
What would you do with 2.5k extra hours per week?
And no, we're not talking about Facebook going down. Hey there, There's never enough time in the day, right? This is especially true when you're trying to deliver a support experience that
9/29/2021
3 : 54
Great products feel effortless
This week on Inside Intercom Hey there, Around six months ago our Senior Director of Product Management Brian Donohue finally took the plunge and sank a lot of cash into a second vacuum cleaner – a